Returns

Clothing and Gifts

If, for any reason, you are not pleased with your selection, you may return the merchandise for an exchange or full refund within 90 days of purchase. To receive a refund, or exchange, please bring your original receipt. Clothing must have tags still on to be returned.

Web Orders

If you need to exchange or return an item you ordered online from our website, repackage your order and ship to the following address.

University of Minnesota Bookstores DC
Attn: Returns
701 24th Ave. S.E.
Suite 50
Minneapolis, MN 55414

Your return package should include all original packaging, paperwork, and receipts. For exchanges, please write "exchange for" on the receipt with either the SKU, size, or item description. We recommend shipping all merchandise returns via UPS. We will credit the same credit card account we charged on your order. Standard shipping charges will be applied to orders that are reshipped.

Technology

This policy covers all computers, tablets, iPods, phones, Apple Watch, software, cameras, ink, gaming, and earbuds sold through the U of MN Bookstores M Tech Store.

  • Opened products listed above are not returnable.
  • Customized or configured products are not returnable.
  • Unopened regular stocked products may be returned within 30 days from the date of purchase with the original receipt.
  • Open products not listed above will be charged a 10% restocking fee and must have original packaging in sellable condition.

If we offer a lower price within seven days of your purchase (regular priced merchandise only), you may bring in the original receipt within 14 days of the price change to receive a refund for the difference.

If your product is defective or inoperable upon first use, please contact the U of MN Bookstores M Tech Store at 612-626-9124.

Eligible Students may charge technology purchases for personal academic use to their student account. The U of MN Bookstores reserves the right to limit the quantity of merchandise charged to a student account, and determine eligibility on an individual basis. Students may purchase a maximum of one Computer, one iPad, and three iPods per year from date of purchase.

Textbook & Course Packet Returns

  • Textbooks and Course Packets may returned for a full refund during the first week of the semester only
  • Opened loose-leaf materials are not returnable
  • Course materials for classes lasting two weeks or less are not returnable
  • eTextbooks are returnable 2 weeks from the purchase date up to the last day of returns for the term
  • eTextbooks are not returnable once accessed
  • Digital course packets are not returnable

    All Refunds Require a Receipt

  • Bring your U Card or another picture ID.
  • Bring your original cash register receipt.
  • Textbooks purchased after the return deadline are non-refundable.
  • New textbooks must be in perfect condition for a refund. No writing, highlighting, or other marks.
  • Items labeled as "Not Returnable if Opened" must be returned in original, unopened wrapping or container.
  • Refund will be issued to the same payment method used used for purchase.
  • Excessive returns will not be allowed without proof of class cancellation.
  • All-Inclusive Classes With Required Digital Course Materials

    If your instructor has selected digital materials for your course, the content is automatically delivered to your learning platform and billed to your student account. If you wish to opt out of these course materials please send an email from your University of Minnesota email account with your name, course and section number to Digital Opt Out.

    B-Term and 8 Week Summer Session Return Dates

    Returnable one week from start of class. Course packets are returnable the first three days.

    May Term and Summer Courses that meet less than 8 weeks, but more than 2 weeks Return Dates.

    Returnable the first three days of class. Course packets are returnable the first day only.

    Courses Meeting Two Weeks or Less Return Dates

    Non-returnable.

    Online and Distance Learning Returns

    Extended Term

    Returnable within two months of the start date of the extended term if you cancel your registration. You must provide your receipt and proof of your cancellation. Textbooks must be in original condition. Textbooks will be considered used and not eligible for a refund if you write in them or cancel after two months.

    Term Based

    Returnable within one week of the start date of the summer term and within two weeks of the start date of the fall or spring term if you cancel your registration. You must provide your receipt and proof of your cancellation. Textbooks must be in original condition. Textbooks will be considered used and not eligible for a full refund if you write in them or cancel after the published return period.

    General Book

    Books may be returned to the U of MN Bookstores location where the books were purchased within 30 days. You must have your original receipt and books must be in re-saleable condition. If the book comes with a CD or access code, the seal must be unbroken to return.

    Medical Reference Book

    Medical Reference Books, except for Board Review titles, may be returned to the U of MN Bookstores at Coffman Memorial Union for a refund within one week from the date of purchase. Board Review titles are non-returnable. Bring your original receipt and books must be in re-saleable condition with software seals unbroken.

    Stethoscope & Medical Supply

    Returns only accepted on defective product within 30 days of purchase and with the original receipt.

    Non-Returnable Items Include

    • Study Aids
    • Magazines and Newspapers
    • Medical Supplies
    • Embroidered Clothing
    • Clearance Items